FAQs

We offer air cargo services from United Kingdom, China, United States, and Turkey to Ghana. Our USA service ships twice weekly (Thursday & Sunday shipments, Tuesday & Friday pickups) for faster delivery times.

Air shipments typically take 7-10 days for delivery to Ghana. Our USA service offers guaranteed pickup in Ghana within 1 week of delivery to our warehouse. We provide transparent tracking with photos of items received, packed, and tracking sent before flight.

Yes, we offer Cargo Consolidation services. You can combine multiple packages from different suppliers into one shipment, which helps reduce shipping costs and simplifies the shipping process.

Our Door to Door service allows you to purchase items from USA stores, and we ship them directly to you in Ghana. This service is perfect for items that don't ship internationally or when you need assistance with purchasing.

Yes, we provide comprehensive clearing and customs processing services. All our packages include freight and custom clearance, ensuring a smooth process from origin to destination.

Required documents typically include commercial invoice, packing list, and any necessary permits or licenses depending on the goods. Our team will guide you through all documentation requirements specific to your shipment.

Customs clearance time varies depending on the type of goods and documentation completeness. Our experienced team works to expedite the process, typically completing clearance within 2-5 business days after arrival.

Yes, we handle various types of goods including battery goods and electronics. We ensure all items are properly declared and meet customs requirements. Contact us for specific requirements for your shipment type.

Yes, we offer comprehensive haulage services to transport your goods from our warehouse to your desired location in Ghana. We ensure safe and timely delivery of your shipments.

We primarily operate in Accra and surrounding areas. Our main warehouse and office is located at No. 25 Sir Arku Korsah Road, Airport Residential Area Accra. Contact us to confirm delivery to your specific location.

We provide transparent tracking throughout the shipping process. You'll receive photos of items received, packed, and tracking information sent before flight. You can also contact us directly for updates on your shipment status.

When your package arrives at our warehouse, we inspect it, take photos, and notify you. We then pack it securely and send you tracking information before it's shipped. For USA shipments, we guarantee pickup in Ghana within 1 week of delivery to our warehouse.

Yes, we offer insurance coverage for your packages. The rate is $1.10 per $100 value with a minimum of $10. Insurance covers loss or damage, and we have an easy claims process. This is especially recommended for high-value items.

If you have insurance coverage, we work with you to file insurance claims and resolve the issue promptly. We take great care in packaging and handling your goods, but insurance provides peace of mind for valuable shipments.

To get a quote, simply contact us via phone (+233 24 189 3393), email (info@cascadelogistics.co), or fill out our contact form. Provide details about what you intend to ship (e.g., phones, laptops, battery goods, or non-battery goods), and we'll respond with a customized quote.

Getting started is easy! Contact us via phone (+233 24 189 3393), email (info@cascadelogistics.co), or visit our office at No. 25 Sir Arku Korsah Road, Airport Residential Area Accra. Our team will discuss your shipping needs and provide a customized quote.