Terms & Conditions

These Terms and Conditions ("Terms") govern the use of services provided by Cascade Logistics, a company organized under the laws of Ghana (collectively, "Cascade Logistics," "Company," "we," "our," or "us").

By creating an account, completing identity verification, receiving a shipping address, submitting shipments, utilizing our warehouse facilities, using our website, application, or services, or otherwise engaging with Cascade Logistics, you ("Customer," "you," or "your") acknowledge that you have read, understood, and agree to be bound by these Terms.

If you do not agree to these Terms, you must not use Cascade Logistics services.

To use Cascade Logistics services, you must meet and maintain all of the following requirements:

Customers are responsible for maintaining accurate account information and must promptly update any changes to their name, address, email address, telephone number, business information, or other relevant account information.

Cascade Logistics reserves the right to deny, suspend, restrict, or terminate access to services if eligibility requirements are not met.

• Be at least eighteen (18) years of age.
• Possess the legal capacity to enter into binding agreements.
• Provide accurate, complete, and current information during registration and throughout your use of our services.
• Successfully complete all required identity verification and onboarding procedures.

Access to Cascade Logistics services is subject to successful completion of identity verification and account approval procedures. Customers may be required to provide:

Completion of identity verification does not guarantee approval. Cascade Logistics reserves the right to deny, suspend, restrict, revoke, or terminate access to services at its sole discretion.

Cascade Logistics may require re-verification of identity at any time if account ownership, shipment activity, payment activity, security concerns, compliance concerns, or other circumstances warrant additional review.

The Company reserves the right to conduct sanctions screening, restricted-party screening, fraud screening, and other due diligence reviews before or after account approval.

Customers acknowledge that Cascade Logistics may rely upon third-party verification providers and screening services in connection with identity verification and compliance reviews.

• Government-issued identification
• Business registration documents
• Proof of address
• Purchase documentation
• Ownership documentation
• Tax identification information
• Additional documentation requested by Cascade Logistics

Cascade Logistics provides logistics, freight forwarding, package receiving, package consolidation, export coordination, customs clearance coordination, transportation arrangement, and related services. Services may include, but are not limited to:

Cascade Logistics reserves the right to modify, suspend, limit, or discontinue any service at any time without prior notice.

Nothing in these Terms guarantees the availability of any particular service, shipping route, carrier, transit time, or destination.

• Air cargo transportation
• Sea cargo transportation
• Package receiving
• Warehouse processing
• Package consolidation
• Repackaging services
• Export coordination
• Customs clearance coordination
• Delivery coordination
• Commercial cargo handling
• Business shipping solutions

Customers represent and warrant that they are the lawful owner of all goods submitted to Cascade Logistics, or possess full legal authority to ship, store, export, receive, transport, or otherwise handle such goods.

Cascade Logistics reserves the right to request proof of ownership, proof of purchase, invoices, receipts, authorization letters, or other supporting documentation at any time.

Failure to provide satisfactory documentation may result in shipment refusal, shipment delay, account suspension, account termination, reporting to authorities, or other action deemed appropriate by Cascade Logistics.

• All goods were lawfully acquired.
• All goods are not stolen.
• All goods are not counterfeit.
• All goods are not connected to unlawful activity.
• All goods do not violate any applicable law, regulation, court order, or governmental restriction.

Customers authorize Cascade Logistics to receive packages, merchandise, and shipments delivered to Cascade Logistics facilities on their behalf.

Cascade Logistics reserves the right to request proof of purchase, invoices, payment confirmations, ownership documentation, authorization documentation, or additional supporting records before accepting, processing, storing, transporting, or exporting any shipment.

Cascade Logistics may refuse, delay, suspend, inspect, cancel, or otherwise restrict any shipment if ownership, payment authorization, export compliance, identity verification, shipment legitimacy, or required documentation cannot be reasonably verified.

Customers agree to pay all applicable charges, fees, shipping costs, storage fees, handling fees, customs-related charges, repackaging fees, and other amounts due for services provided by Cascade Logistics.

• All charges must be paid in full before shipment release unless otherwise agreed to in writing by Cascade Logistics.
• Cascade Logistics reserves the right to modify pricing, fees, rates, and charges at any time. The rates in effect at the time a shipment is processed shall apply.
• Cascade Logistics is not responsible for errors, delays, failures, charge declines, or disputes involving third-party payment processors, financial institutions, payment gateways, or payment service providers.
• Failure to make timely payment may result in shipment delays, storage fees, account restrictions, account suspension, or disposition of cargo as permitted by these Terms.

Cascade Logistics provides package receiving services for approved customers. Receipt of a package by Cascade Logistics does not constitute inspection, verification, testing, authentication, quality control, or confirmation that the contents match the customer's order.

Package photographs, Proof of Delivery (POD), inventory records, or package processing activities are provided solely for operational purposes and do not constitute a quality inspection.

Cascade Logistics is NOT a storage facility. Customers are expected to arrange shipment of their goods within a reasonable time after receipt at a Cascade Logistics facility.

• Free Storage Window: Storage shall be provided free of charge for the first five (5) working days following receipt of a package.
• Accrual Rate: Beginning on the sixth (6th) working day, storage fees shall accrue at a rate of One Dollar (US $1.00) per kilogram per day, subject to any minimum storage charges established by Cascade Logistics.
• Accrual Duration: Storage fees continue to accrue until all outstanding charges have been paid and the shipment has been processed, released, or otherwise removed from the facility.
• Abandoned Threshold: Packages that remain unpaid, unclaimed, abandoned, or otherwise unresolved for more than four (4) weeks may be considered abandoned cargo.
• Disposition Right: Abandoned cargo may be donated, disposed of, auctioned, destroyed, sold, transferred, or otherwise handled at Cascade Logistics' sole discretion without compensation to the customer.

Cascade Logistics acts as a logistics provider, freight forwarder, transportation arranger, and shipment coordinator.

Shipping schedules, transit times, estimated delivery dates, carrier schedules, and shipment projections are estimates only and are not guaranteed.

Once a shipment has been tendered to a carrier, airline, shipping line, trucking company, customs authority, delivery provider, or other third party for transportation or processing, Cascade Logistics' responsibility for the shipment ends.

Cascade Logistics shall not be liable for loss, damage, delay, theft, seizure, customs action, carrier action, or other events occurring after the shipment leaves Cascade Logistics' custody and control.

• Delivery dates and transit times are non-guaranteed estimates.
• Carrier schedules, customs processing times, and regulatory timelines are subject to external factors.
• Delivery performance of third-party carriers is not guaranteed.

Customers are responsible for providing accurate shipment descriptions, declared values, invoices, receipts, proof of ownership, and any documentation required for export, transportation, customs clearance, or regulatory compliance.

Cascade Logistics reserves the right to refuse, delay, inspect, suspend, cancel, or otherwise restrict any shipment that may violate applicable laws, regulations, carrier requirements, governmental requirements, or company policies.

Customers remain responsible for compliance with all applicable export, import, transportation, customs, sanctions, trade, and regulatory requirements.

Cascade Logistics does NOT provide legal advice regarding regulatory determinations or filings:

Customers remain solely responsible for obtaining independent legal, regulatory, customs, export compliance, or trade compliance advice when necessary. Nothing provided by Cascade Logistics shall be interpreted as legal advice or a legal determination regarding export obligations.

• USPPI determination
• AES filing obligations
• EEI filing requirements
• Export licensing requirements
• Export classification responsibilities
• ECCN determinations
• Foreign Trade Regulations (FTR) compliance
• Export Administration Regulations (EAR) compliance

Cascade Logistics reserves the right to refuse any shipment at its sole discretion. Examples of prohibited or restricted items include:

This list is not exhaustive. Cascade Logistics reserves the right to determine whether any commodity may be accepted, transported, stored, processed, or exported.

• Firearms and Ammunition
• Illegal drugs and controlled substances
• Counterfeit goods and Stolen goods
• Explosives and Hazardous materials
• Export-controlled items requiring authorization
• Undeclared lithium batteries
• Goods prohibited by applicable law

Customers must accurately disclose all dangerous goods, hazardous materials, lithium batteries, and regulated commodities before shipment.

• Certain dangerous goods may be accepted for transportation subject to applicable laws, carrier requirements, packaging, documentation, operational capabilities, and explicit Cascade Logistics approval.
• Acceptance of any dangerous goods shipment is entirely at the discretion of Cascade Logistics.
• Undeclared dangerous goods, hazardous materials, lithium batteries, or regulated commodities may result in shipment refusal, shipment destruction, regulatory reporting, account suspension, account termination, fines, penalties, or legal action.
• Customers shall remain fully responsible for all consequences arising from inaccurate, incomplete, or misleading dangerous goods declarations.

Customers acknowledge that shipments may be subject to customs inspections, examinations, holds, duties, taxes, fees, permits, licensing requirements, or other governmental actions.

Customers remain solely responsible for all duties, taxes, fines, penalties, assessments, storage charges, demurrage charges, government fees, and related costs arising from their shipments.

Cascade Logistics shall not be liable for losses, delays, damages, expenses, or other consequences resulting from customs actions, regulatory reviews, governmental actions, or law enforcement actions.

Cascade Logistics maintains fraud prevention, identity verification, transaction monitoring, sanctions screening, and compliance review procedures designed to protect customers, transportation providers, business partners, and the Company.

Cascade Logistics reserves the right to investigate suspicious activity and may suspend, restrict, delay, cancel, refuse, inspect, or terminate services when fraud, misrepresentation, unauthorized activity, compliance concerns, or other irregularities are suspected.

Customers agree to cooperate fully with any fraud prevention or compliance review conducted by Cascade Logistics.

Cascade Logistics reserves the right to cooperate fully with law enforcement agencies, customs authorities, regulatory agencies, governmental authorities, transportation security authorities, and other authorized entities.

By using Cascade Logistics services, customers acknowledge and consent to such disclosures when required by law, requested by authorized authorities, or deemed necessary by Cascade Logistics to protect its legal interests, business operations, customers, transportation providers, or regulatory obligations.

• Customer information and verification records
• Shipment and transaction records
• Communication records
• Documentation submitted by customers

Customers agree not to initiate chargebacks, payment reversals, payment disputes, or similar actions for charges that are validly incurred under these Terms.

Customers must first contact Cascade Logistics and provide a reasonable opportunity to investigate and resolve any billing dispute.

Cascade Logistics does NOT provide cargo insurance unless expressly stated in writing. Customers shipping high-value items are encouraged to obtain independent insurance coverage through a third-party insurance provider.

Once a shipment has been tendered to a carrier, airline, shipping line, trucking company, customs authority, delivery provider, or other third party for transportation or processing, Cascade Logistics shall not be responsible for loss, damage, theft, delay, mishandling, seizure, or other events occurring during transit.

Cascade Logistics shall not be liable for losses that would otherwise be covered by cargo insurance.

To the fullest extent permitted by applicable law, Cascade Logistics, their owners, officers, directors, employees, contractors, agents, affiliates, representatives, successors, and assigns shall not be liable for any indirect, incidental, consequential, special, punitive, exemplary, or economic damages arising out of or relating to:

• Use of Cascade Logistics services.
• Shipment delays, customs actions, regulatory actions, or carrier actions.
• Government actions.
• Loss of business, loss of profits, or loss of revenue.
• Loss of data or loss of opportunity.
• Shipment loss or damage occurring outside Cascade Logistics' custody and control.

Customers agree to defend, indemnify, and hold harmless Cascade Logistics, their owners, officers, directors, employees, contractors, agents, affiliates, representatives, successors, and assigns from and against any claims, demands, liabilities, damages, judgments, losses, penalties, fines, costs, expenses, and attorneys' fees arising out of or relating to:

• Customer shipments and customer conduct.
• Violations of these Terms.
• Regulatory violations or customs violations.
• False declarations or inaccurate information.
• Ownership disputes or intellectual property disputes.
• Third-party claims relating to customer shipments.

Cascade Logistics shall not be liable for delays, interruptions, failures, losses, or inability to perform services resulting from events beyond its reasonable control, including:

• Natural disasters, severe weather, floods, and fires.
• Epidemics and pandemics.
• Labor disputes and carrier disruptions.
• Government actions and customs delays.
• Utility outages and transportation disruptions.
• Security incidents, acts of war, civil unrest, and terrorism.
• Any other force majeure event.

Customers may terminate their accounts by contacting Cascade Logistics.

Cascade Logistics may suspend, restrict, deny, or terminate accounts or services at any time and for any lawful reason, including but not limited to: fraud concerns, compliance concerns, non-payment, violation of these Terms, regulatory concerns, or business reasons.

Termination shall not relieve customers of obligations incurred prior to termination.

Cascade Logistics reserves the right to modify these Terms at any time.

Updated versions may be posted on the Cascade Logistics website, application, customer portal, or other communication channels.

Continued use of Cascade Logistics services following any modification constitutes acceptance of the revised Terms.

If you have questions, inquiries, or legal notices regarding these Terms and Conditions, please reach out to Cascade Logistics Limited:

Company Name: Cascade Logistics Limited

Legal Jurisdiction: Organized under the laws of Ghana

Headquarters: Accra, Ghana

Official Email: info@cascadelogistics.co

Official Website: Cascadelogistics.co